Shipping Policies

UK Orders

Our shipping is charged at £3.90 for 1st Class postage. For 2nd Class postage with Royal Mail we charge £3.10. We also offer Express DHL Courier for £10.00.

See below if your order exceeds 2kg

All UK orders should be with you within 4 working days.

We offer free UK Standard 1st Class postage on all UK orders of £50.00 or more.

Click and Collect

We are delighted to offer a free Click and Collect option. Please allow 24 hours from order confirmation to collect your order. You will get a confirmation email as well as an email to say when your order is ready to collect.

EU Orders

Shipping to the EU is charged at £14.00 for Royal Mail International Track & Sign, up to the weight of 2kg. Your tracking number will be sent once packages are dispatched from us.

You will receive a tracking number, so you can keep track of your order.

We offer free Royal Mail International Tracked & Signed postage on all EU orders of £100.00 or more.

North America Orders

Shipping to North America is charged at £25.00 for Royal Mail International Track & Sign, up to the weight of 2kg. Your tracking number will be sent once packages are dispatched from us.

We offer free Royal Mail International Track & Sign postage on all North America orders of £200.00 or more.

Shipping To Oceania Countries

Shipping to Oceania is charged at £25.00 for Royal Mail International Track & Sign, up to the weight of 2kg. Your tracking number will be sent once packages are dispatched from us.

We offer free Royal Mail International Track & Sign postage on all Oceania orders of £200.00 or more.

Asia Orders

Shipping to Asia is charged at £25.00 for Royal Mail International Tracked & Signed, up to the weight of 2kg. Your tracking number will be sent once your order is dispatched from us.

We offer free Royal Mail International Track & Sign postage on all Asia orders of £200.00 or more.

Orders over 2kg

Large orders of over 2kg will be subject to additional additional postage costs.

We will always give you an excess shipping quote before we send your parcel, just to be sure you agree with the costs.

Customs & Duty

All orders dispatched outside of the UK will be send with customs declarations. This means you could be at risk of further customs or duty charges. As the buyer, you are responsible for any duties or taxes that may be added. Lack of payment may result in your parcel being destroyed by customs and therefor un refundable. If the importer wishes to return your order back to us, ANY return fees will be taken from your refund request.

Missing Packages

Please contact us at info@snuggkids.co.uk if you do not receive your order. As we use a tracking we are unable to refund, replace or give store credit where tracking shows that your order has been delivered to you correctly.

Shipping Restrictions

Due to the current situation, we will no longer be shipping to Russia.

Snugg Kids have a right to refuse to process ANY order for ANY reason. In that case a full refund will be issued.